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Responsible Gaming at Tombola

At Tombola Casino, we want every spin, every bingo ticket, and every game of Slingo to stay fun. We believe that responsible gaming is the foundation of a safe gambling experience, and we are committed to helping our players stay in control. Whether you enjoy our slots, Prize League tournaments, or Arcade Roulette, we want you to play within your means at all times.

Our Commitment to Safer Gambling

We at TombolaArcade take player protection seriously. Our games are designed for entertainment, not as a way to make money or solve financial problems. We work closely with the UK Gambling Commission and the Government of Gibraltar to ensure our safer gambling tools meet the highest industry standards. Our team continuously reviews our policies to make sure we provide a fair, transparent, and secure environment for everyone who plays at Tombola.

  • We promote awareness of problem gambling signs among our community
  • Our customer support team is trained to recognise signs of harm
  • We provide self-help tools directly within your account settings
  • We signpost independent organisations offering free advice and support

Tools to Help You Stay in Control

We offer a range of account controls that let you manage your play on your own terms. These tools are available across desktop, mobile, and our iOS and Android apps, so wherever you access tombola, you remain in charge of your gaming activity.

Deposit Limits

We cap deposits at a maximum of £300 per deposit and £300 net deposit per week as standard, but you can set your own, lower limits at any time. We will not allow further deposits once your balance reaches £250 or more, helping you avoid overextending your spending. If you want to lower your limit, the change takes effect immediately; if you wish to increase it, we apply a cooling-off period before the new limit becomes active.

Time-Outs and Self-Exclusion

If you feel you need a break, we let you pause your account for a short period through our time-out feature. For longer-term support, we offer self-exclusion for six months, one year, or longer, during which we will not permit you to open a new account or deposit funds. Our self-exclusion tool is enforced across tombola.co.uk and TombolaArcade, and we also participate in GAMSTOP, the national self-exclusion scheme covering all UK-licensed operators.

Reality Checks and Session Reminders

We provide reality check pop-ups that show you how long you have been playing and how much you have spent. These reminders appear at intervals you choose, helping you keep track of your sessions whether you are chasing a jackpot or playing a quick round of Hamster Races.

Recognising the Signs of Problem Gambling

Here at Tombola, we encourage every player to reflect honestly on their gambling habits. Problem gambling can affect anyone, regardless of experience or budget. We ask you to watch for warning signs such as:

  • Spending more money or time than you intended
  • Chasing losses with further deposits
  • Gambling to escape stress, boredom, or personal problems
  • Borrowing money or neglecting responsibilities because of gambling
  • Feeling anxious, guilty, or irritable about your play

If any of these apply to you, we strongly recommend using our deposit limits, time-out, or self-exclusion tools without delay. Our support team is also available around the clock to talk through your options confidentially.

Protecting Younger and Vulnerable Players

We only accept players aged 18 and over, and our account verification process checks age and identity before any withdrawal is processed. We at TombolaArcade use strict age-verification procedures in line with our UK Gambling Commission licence and Gibraltar Gambling Commissioner regulation. We also encourage parents and guardians to install filtering software on shared devices to prevent underage access to our site and apps.

Our Tombola platform is built exclusively for players in the United Kingdom and the Republic of Ireland, and we restrict access from all other territories. We also prohibit the use of VPNs to disguise location, as this undermines our ability to protect vulnerable groups and comply with local regulations. Getting started safely begins with a secure Tombola Casino registration process that verifies your age and identity.

Bonus Policies and Responsible Play

Our welcome offers, including the Arcade First Deposit Offer and Second Deposit Bonus, are designed with zero wagering requirements so that you always know where you stand. We never pressure players into depositing beyond their comfort level to unlock bonus funds. Our Prize League tournaments and Super Spins promotions include built-in caps on stakes and entries, reflecting our broader approach to responsible gaming across every part of Tombola. You can review the full terms of our Tombola Casino bonus offers for more details.

Independent Support Organisations

We work alongside and recommend the following independent, free, and confidential services for anyone affected by problem gambling:

  • GamCare – advice, support, and free counselling
  • GAMSTOP – the UK's national self-exclusion scheme
  • BeGambleAware – information and tools to help you gamble safely
  • Gamblers Anonymous – peer support groups

We encourage you to contact any of these organisations if you or someone you know is struggling with gambling-related harm. Our own customer support team, reachable via live chat, email at support@tombola.co.uk, or phone at 0800 464 3411, is also available 24/7 to discuss our responsible gaming tools in more detail.

Our Ongoing Promise

At Tombola Casino, we never stop working to make our platform safer. We regularly review our policies, update our tools, and train our staff to ensure that playing at tombola remains an enjoyable, controlled experience. Our goal is simple: we want you to have fun, stay informed, and always feel supported while playing across our full range of bingo, slots, and arcade games.

Content updated: October 26, 2026